Posts by Thelma Freeman

Thelma Freeman is a graduate of the University of Memphis and has her MBA from Texas Southern University. With more than 18 years of experience in the banking industry, Freeman is a product management professional with a focus on improving customer experience with an expertise in Cash Management Services, Bank Operations, and Risk Management.

Customer Relationship Management: A Solution that Brings Benefits to Banking

Posted on June 21, 2021 by Thelma Freeman

What is Customer relationship management? Is about the customer or the software? The answer is it’s both. Customer relationship management can be defined as the combination of practices, strategies, and technologies that banks use to manage and analyze...